Terms & Conditions

Shipping Methods (stock items)

We will ship to almost anywhere in the world including APO and FPO addresses. During the "checkout" process, an option will appear to select a shipping method for your area. Please contact us if you do not see a shipping method for your area. Our usual carrier for shipping is the US Postal Service. Sometimes we must use a different carrier to support some of the orders placed. If we do use a different carrier for your order, there will not be an increase to your bill. We will only charge you the original shipping cost you were quoted on your order form, unless you decide to change your shipping method before your order is shipped.

Length of Time to Ship Your Order (Stock items only)

Normally, we will ship your order within 4 business days of receiving your order regardless of the shipping method chosen. If a product is out of stock. please allow 2 to 4 weeks for the item to ship.
If you have any questions or special orders, please feel free to contact us by e-mail through customer support or call 910-848-PINS (7467).

Returns (stock items)

We will refund your order, less the shipping charges, for products that are damaged in shipment or dissatisfaction with the product workmanship within 20 days of you ordering the product. Refunds will be given as soon as we receive the product back from you. A 15% restocking fee will be added for returned items which are not being replaced.
All claims must be filed within 20 business days from purchase of merchandise. All merchandise returned must include the original packaging (or new quality packaging) in good condition or better, containing the merchandise you received in a re-sellable condition. Please include a brief note explaining the reason for the return as well as the option you chose for either a replacement or refund. All returns must be received in the same condition as when shipped. We will gladly pay the shipping charges to send a replacement to you if an incorrect, defective, or damaged item is received, however all return shipping charges will be your sole responsibility.

On-line Security

Your financial security is important to you and to us. Your on-line transactions are conducted on our secure servers. Credit card transactions are processed through a Paypal processor (formerly Verisign); this is one of the most secure credit card processors available on the internet. You can also use the option to pay with your Paypal account. Once you commit to your purchase, you will then be directed to the Paypal website for payment processing on their secure servers. If you do not complete your Paypal payment, then you order will be cancelled.

Credit Card

We accept Visa, MasterCard, American Express, and Government Purchase cards. Using your credit card or Paypal account is the quickest way to receive your order. When you place your credit card order, please select which credit card you are using, fill in the form, and your card and order will be processed immediately. It is important to ensure your e-mail address and ordering information is accurate. We cannot process your order without an accurate e-mail address to help aid in preventing credit card fraud.

Check or Money Order

The best option to use when paying by check is to use the Paypal option. If you must mail a check or money order, then please fill in the order form, select the shipping method and the next page will have a copy of your order. Print this order and send your check or money order, with the copy of your order, to:

Aaron Charles Promotions, LLC
549 Woodberry Cir
Raeford, NC 28376

It is important to complete the shipping portion of the order form in order to get the final total of your order. It will include the shipping charge and possible sales tax (items are taxed for North Carolina addresses). We will process your order as soon as we receive your payment and order form. Keep a copy of the order form for your records. Make your check or money order payable to Aaron Charles Promotions, LLC.

If you do not have the capability to print, then write the same information (that the web form requests) on a piece of paper and send it in with your payment.

Custom made designs

If you are having a custom item made with us, it is assumed you have obtained all necessary copyright permissions from any copyrighted designs/materials. It is not the responsibility of Aaron Charles Promotions, LLC to retrieve these rights. By placing an order with us, you agree that Aaron Charles Promotions, LLC is not responsible for any copyright infringements associated with your custom made product.

Dies and molds remain the property of Aaron Charles Promotions, LLC and will be kept available for re-orders. The dies will be destroyed after three years of inactivity.

Aaron Charles Promotions, LLC will not make additional quantities of our clients' custom products without their permission. We will, however, make samples to show at trade shows, potential clients, and other means of sampling for advertising purposes including photographs of the client's items unless the client requests we do not show or distribute the samples. These samples will be limited in quantity. We will not distribute samples of geocoins under any conditions without the client's permission.

Cancellation of custom made product orders

If for some reason you cancel your custom made product order after full production has started, you will still be charged for the portion of the order that is completed at the time production is stopped, not at the time you notify us. You can still chose to receive these products or have us destroy them. Samples of your cancelled custom order will be kept on hand at Aaron Charles Promotions and may be distributed to potential customers as examples of workmanship, recycled, or sold.